Charm Home Care. works hard to ensure that our clients are happy with the PCAs we provide. Many clients ask us to hire their friends or family members to provide their PCA services, but others rely on us to find PCAs. When we provide a PCA that the client does not know, we have the client interview the PCA prior to starting services to help make sure the client will feel comfortable with the person providing the services. After working with the PCA, if a client decides that he/she is not satisfied, we will work with the client to find a new PCA.